Damaged or incorrect
Buyers will be able to report damage or an incorrect item with order evidence. Festly will route the case to the responsible seller and preserve an audit trail.
A fair path when things go sideways.
Returns will be handled against the policy displayed on the exact product at purchase. Seller identity and product exceptions will be visible before payment.
Custom goods
Personalized, made-to-order, hygiene-sensitive, and dated event goods may have narrower return eligibility. Exceptions must be stated before checkout.
Refund authority
No seller or support agent can issue funds in this preview. Production refunds will require verified payment records and server-side authorization.